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Welcome to the advanced power of the MultiPlex Phone.

The MultiPlex Phone has numerous advanced features that will help your business. It will streamline your business. As well as making all your employees more productive while giving you a better image.

Integrated Fax Server
Centralized Fax Server

Having a centralized fax server for your business can reduce your cost while making your business more efficient.
Our centralized fax server allows users on any platform to view and send faxes from anywhere without having to install special software. It also allows administrators to manage users, their permissions, fax lines, fax categories, etc..

  • Save time on constantly checking the fax machine
  • Fax to email and email to fax solution
  • Either have one centralized fax box or have private fax box for each extension
  • Route the fax based on incoming caller id
  • View and Send faxes from anywhere you have web access
  • Fax-back services. Allow your customers to request documents by fax

Why should my company be interested?

  • Do you have multiple users who need to use the fax machine?
  • Do you need an efficient way to archive and search your sent and received faxes?
  • Do you need a system that is robust enough to handle multiple fax lines and thousands of faxes without ''crashing''?
  • Do you need to fax the same document to multiple recipients?
  • Do you need a solution that you can customize and integrate into your document workflow?

If you've answered yes to any of the above, then we definitely have what you're looking for.

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Customer Relationship Management Software Integration
CRM Software

Integrate your phone system with a CRM (Customer Relationship Management) solution.
The MultiPlex Phone's integrated Customer Relationship Management (CRM) add-on supports automation and management for most of these business functions. Three of the most important CRM functions are Sales Management (known as Sales Force Automation), Marketing Management (also known as marketing automation, and Customer Service and Support. With the MultiPlex phone, everything is seamlessly integrated allowing you to provide a rich customer service while reducing your workload.

  • Have the customers file open up automatically when the customers calls
  • Click on the Customers number in order to have the system dial it for you
  • See how much customer owes, or if it the customer birthday
  • Trouble Tickets
  • Inventory Management
  • Sales Quotes
  • Lead Management

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Unified Messaging with Instant Messaging
Unified Messaging

Seamlessly integrate your phone, email, and instant messaging
Our unified communications suite helps users be more productive by enabling them to communicate and collaborate easily with others in different locations or time zones using a range of different communication options, including instant messaging (IM), voice, desktop sharing and video.

Chat with coworkers to exchange information while you are on the phone. It allows your staff to communicate with each other without interrupting the work process. No more phone interruptions or wandering up to your desk throughout the day.
  • Find and connect with co-workers the better way
  • Instant message, phone, and desktop share seamlessly integrated
  • Work from anywhere
  • See the status of a co-worker
  • Easier communication then using just using e-mail
  • Call in to listen to your emails being read to you
  • Check and make changes to your calender over the phone

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Web Conference & Collaboration Rooms
Web Conferences

Integrate your phone system with online conference rooms
Upgrade your phone system to have web conference capabilities. You can have conferences with unlimited participates allowing you to share and collaborate on documents and slides. You can even have video conferencing capabilities.

Seven reasons to use the MultiPlex Phone for your web conferencing needs

  • No monthly fees
  • Integrate with your phone system
  • Real-time collaboration with white board & annotation tools, mouse & keyboard sharing and instantly changing presenters.
  • Schedule meetings and send invitations in advance.
  • Record your webcast in order to share and playback at any time.
  • Use the Shared File Space feature to distribute files securely.
  • Optional Webinar features are now available
  • Everyone can share their desktop
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Custom phone apps to interact with your database
Phone Applications

Access data and control applications using your phone
Integrate your phone system with your current or new database application. You can integrate your phone system to almost any database application allowing you or your customers to do tasks over the phone that you used to have to do at the computer. Customers can check balance, make and verify appointments, place orders, and more all over the phone.

OpSec Consulting is a leading provider of call center phone systems and computer telephony software solutions. Powered by the MultiPlex Phone, our custom IVR applications can increase your productivity by automating certain tasks. These custom applications can be controlled either using touch tones on your phone or by voice recognition.

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Predictive Dialer
Predictive Dialer

Run successful phone marketing campaigns
We offer a full featured predictive dialer. You can even have agents logged in from remote locations. Our system allows you to run multiple campaigns at once and to keep track of the success rate of each campaign.

The MultiPlex Phone is the contact center industry's most affordable, simple to use, reliable and effective predictive dialing solution! Please call us today to review your business needs and see what the best option for you is.

The MultiPlex Phone offers a one stop shop for your complete contact center solutions. Ask us our about the Auto-dialer, Dynamic Scripting and real time reporting software options.

  • Supports incoming and outgoing campaigns
  • Do Not Call Compliance
  • Change campaign(s) on-the-fly (without interruption to your business)
  • Outbound call-blending (multiple simultaneous campaigns)
  • Remote agents
  • Call recording for quality monitoring
  • VoIP capability
  • Call-back range (example: staff your agents according to different time zones)
  • Flexible for your agents to set call-back times
  • Scripting software (ensure quality and consistency in your call flow and survey results)

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