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Custom Interactive Voice Response Application Software

OpSec Consulting is a leading provider of call center phone systems and computer telephony software solutions. Powered by the MultiPlex Phone, our custom IVR applications can increase your productivity by automating certain tasks.

These custom applications can be controlled either using touch tones on your phone or by voice recognition.

Increase your efficiency by adding automation

Over the years, OpSec Consulting has developed phone applications for businesses and public organizations alike. The application of toll free answering solutions is becoming very popular today, allowing organizations to provide information to its members and clients 24 hours a day. In just a short period of time, we've seen this technology applied to many industries and projects.

Some Common Uses:

Telephone Surveys:Call centers with a focus on customer service and support excellence use can use a custom telephone survey application to automatically survey customers by phone after orders, installations, and on-site repair services have been performed.

Bill Reminders and Collections: Call centers supporting post-paid products and services use the a custom solution to place automatic bill reminder calls to customers both before and after their bills are due, reducing call costs as well as past due accounts receivable overhead with almost zero incremental cost.

Healthcare: Doctor offices and medical facilities can use a custom application to automatically call a customer to confirm their appointment. You can also have a system where patients can call in to listen to the results of tests.

Resale: Customers can call in to place orders as well as check status of orders. Our secure system allows the processing of credit cards online. Customers are also able to automatically request particular documents to be faxed or emailed to them

The application of IVR technology is limited only by the imagination and needs of our clients. Here are just a few of the industries and areas of IVR application. The systems can be connected to virtually any database allowing all the data to be accessible by phone.

Some of the Industries Served Include:

  • Advertising Services
  • Business Locator Service
  • Business To Business Services
  • Collections Payment
  • Communications Services
  • Community Information
  • Customer Satisfaction Poll
  • Customer Services
  • Education Services
  • Emergency Information
  • Financial Information
  • Fund Raising and Volunteers
  • Government Information
  • Health and Fitness
  • Health Care Information
  • Insurance Services
  • Marketing Information
  • Messaging Services
  • Phone Surveys
  • Publication Subscriptions
  • Real Estate Listings
  • Shul Information Service
  • Travel Related Information
  • Utility Information
Contact us for a free consultation