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Help Desk and Remote Support

At OpSec Consulting, we know time is money. That's why we have an on-line help desk, as well as remote-repair utilities, allowing you get back up and running as soon as possible.

Help Desk
Help Desk
One of the fundamental features of a functioning IT department is to be able to get help when and where it's needed. With the OpSec Consulting help desk system in place, users have several options for getting help. In addition to being able to place a call for important matters and for quick questions, as well as email for less urgent matters, they can log on to the private, secure help desk web page and create their own tickets along with the description of the problem, level of urgency, and when the problem need to be resolved by. The system will send the user a confirmation email and it will alert the support engineer responsible for the client support that a new trouble ticket has been created. As the support engineer looks into and updates the notes and the resolution to the problem, the use will get updates via email. The user can also log in at a later time and view the status of both open and closed tickets. This makes it easy to track what issues are outstanding and who they have been assigned to and what has been done to resolve the problem. It also gives us a method for tracking our performance as well client satisfaction.

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Remote Support
Remote Support
Remote computer support technicians can troubleshoot many problems related to computer or network problems. Now as a customer, you only pay for the service you need. Online computer repair has increasingly become a preferred choice of customers searching for resources to get their issues fixed. The remote computer repair experts can repair most of your problems through remote control, as long as you possess a high-speed Internet connection.

The useful part of remote repair is that in this model as the repair technician works through your system, you can watch everything going on your PC. Technology has advanced so much that you can ever control the scale, just in case you think that there is any security violation.


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