The staff did all they can for a such wonderful stay. Something went wrong please try again later. Nurmaya France Excellent location! And guests who got directions from the front desk were given the wrong directions. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. I'm unsure if a menu was available. Air conditioning Tea/Coffee maker author Thomas Wolfes childhood home. Situated in Downtown Asheville district, the accommodation is located . Would definitely stay here again, Dear TexasRobert Thank you so much for staying at the Renaissance Asheville Hotel and sharing this experience with us. There are 15 hotels and other accommodations in Asheville city centre to choose from. Once the room is ready, we would call the guest and let them know. Welcome to the Renaissance Asheville hotel! It was located 10 minutes walk from the downtown. Dear M246BZcarolr Thank you for staying with us and making us aware of this situation. Not to mention the history! The 12-story hotel and event center sits immersed within lush trees while overlooking the city skyline. Furthermore, it was great to have free Wi-Fi. Please accept my most humble apologies for the delay upon arrival. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. The hotel has a Everything was perfect, really free breakfast. Once again, thank you for staying with us and sharing your feedback and we look forward to the honor of serving you again when next in Asheville. The hotels 277 rooms are contemporary, if chain-like and a bit small with tight bathrooms. I am thrilled that Suzanne was able to exceed your expectations. Embassy Suites Chicago Downtown Magnificent Mile, Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection, Grand Bohemian Hotel, Autograph Collection. A fitness area offers a gym area and fitness room. Yes, guests have access to an indoor pool and a fitness center during their stay. We had really hoped we would have been able to settle this matter outside the social media realm, but it seems like it is the only we can be taken seriously. Small bites menu available until 10pm daily. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. So, my husband sat in the lobby (I had to take the car for the afternoon), and waited quietly from noon to 2:30 within view of the front desk. Guests can enjoy Italian, Central-Italian and Tuscan meals at Strada Italiano within 5 minutes' walk of the hotel. Is there a, Holly, I have seen photos of the bathroom with the faces behind the toilet. Copyright 19962023 Booking.com. Ask us about our beekeeping project during your stay. Renaissance Asheville Downtown Hotel 31 Woodfin Street, Asheville, North Carolina 28801 USA +1 828-252-8211 3.9 1391 Reviews EXCLUSIVE AMENITIES Mobile Key Digital Check-In Mobile Dining Service Request Fitness Overview Photos Rooms Dining Fitness Local Area Map Meetings Weddings Offers Organise a meeting or event The staff was exceptionally courteous and accommodating, the rooms were perfect, the food was plentiful and excellent and the new General Manager went out of his way to welcome everyone. I have submitted a dispute with my credit card. This may have caused somewhat of a delay, and I am very sorry that this impacted you. Visit Website. Each review score is between 1 and 10. Best Neville Erasmus General Manager, Worst experience ever. If you stayed at this property through Booking.com, you can write a review. Relax in our indoor hot tub and pool with mountain views in the distance. The hotel agreed to cancel with no charge - then charged me for the first night. (Meanwhile everyone else in front of me was being given their room keys) They then tried to give me a room that was less that what I paid for. Thank you again and we hope to have the opportunity to serve you again soon. The hotel attracts a mix of business and leisure travelers. . Buncombe County Courthouse is minutes away. Overview Gallery Accommodations Restaurants & Bars Experiences Meetings & Weddings. Renaissance Asheville Downtown Hotel rooms include a sitting area with a flat-screen For 30 yearsCultivating Connections between People and Plantsamid a 434-acre public garden, The North Carolina Arboretum is located within the Bent Creek Experimental Forest just south of Asheville and adjacent to the Blue Ridge Parkway at Milepost 393. They are being slightly flexible and letting us use the room block throughout the week but this penalty will be effecting our wedding budget greatly. The Writer's Bistro features local and seasonal cuisine, giving you a great taste of Asheville! Walking distance to shops and restaurants. The perfect combination for a relaxing evening is a cocktail on our patio. Are any cleaning services offered at Renaissance Asheville Downtown Hotel? Prices are the average nightly price provided by our partners and may not include all taxes and fees. All content should be genuine and unique to the guest. I found it to be pretty cool. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. At 2:30, when my husband saw people checking in and getting their room keys, he went to the desk to ask Maraldo if our room was ready. For reservations and additional hotel information, please visit us at:. Lots of food at breakfast like yogurt, pastries, cookies, hot waffles and scrambled eggs. The Great Smoky Mountain National Park is 8 miles from the hotel. Among the various rooms are large banquet halls, outdoor patios, and lounge spaces. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Tripadvisor performs checks on reviews. Please accept my most humble apologies for the delay upon arrival. I did not mean to give her a hard time but I panicked! From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Zuzanne is one of our superstar team members. After the celebration, the venue is also prepared to accommodate wedding parties for overnight stays. Iron We work hard to ensure that all our guests are able to get a room at the arrival time even if before our 4pm arrival time. Our goal is obviously to ensure that none of our guests have to wait so I am very sorry this issue inconvenienced you. 31 Woodfin Street. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Any rooms that would work for us? What are the other popular hotels in Asheville? covered with words about Asheville and writing. The rooms were newly renovated, and the amenities were wonderful. We look forward to seeing you again soon. Dinner service is available Wednesday through Sunday from 5:00 PM to 10:00 PM. To see correct prices and occupancy info, add the number and ages of children in your group to your search. So he waited until Maraldo left the desk and then approached a female staff member (Jean) who did look in the system and said it was absolutely ready and was flustered when asked how long it had been ready. There is a lobby bar on site. A small cafe would have been nice as well. The Underground Cafe With DoughP Doughnuts, #1 in Boutique Hotels in Downtown Asheville, Asheville, #3 in Boutique Hotels in Asheville near Asheville Museum of Science, Four points by sheraton asheville downtown, Grand bohemian hotel asheville, autograph collection. Check your booking confirmation email to find your booking number and PIN. The Biltmore Estate is within It serves Italian fare in a nice on-site restaurant. The staff was friendly. 31 Woodfin Street, Asheville, North Carolina, USA, 28801, Languages spoken by staff: Friendly service provided too. This accommodation also features coffeemaker and refrigerators. Renaissance Asheville Downtown Hotel rooms include a sitting area with a flat-screen TV. I came back at 4 to check back in, and a different person was at the desk and she asked me "Did you get a text your room was ready?" I came back at 4 to check back in, and a different person was at the desk and she asked me "Did you get a text your, Avoid going here they don't honor your requests, Dear jenniferaB2698QJ Thank you so much for staying with us recently. Relax with plenty of space and luxurious furniture as you look out over the glorious views in the Paparazzi Room. I paid for a high floor with mountain view. Providing the very best experience is always our goal. We have emailed the VP of Sales and have yet to get a reply. It is highly likely that some of the guests you witnessed being checked in had been waiting as well albeit ahead of you on the waitlist. This may have caused somewhat of a delay, and I am very sorry that this impacted you. The hotel offers room service. The room met needs, updated with view. Refrigerator All products are independently selected by our writers and editors. Breakfast was savoury and consisted of fantastic meals. I arrived at noon & there were no dining options available on site at that time. Digital Check-In. Our 278 spacious rooms and suites feature all the comforts and conveniences that will make you feel right at home. Please accept my most humble apologies for the delay upon arrival. The hotel has an indoor pool and whirlpool in a high-ceilinged room Order a drink and enjoy some live music during select evenings on the patio. Located inside the building is a fitness center, pool, and high-end restaurant. Conveniently located restaurants include The Chocolate Fetish, Crate, and Roman's. The gym is nice, as is the pool. I will note that the team member you identified is typically a superstar and receives many notes of thanks from guests, so I am really sorry that you had a different experience. The 12-story hotel and event center sits immersed within lush trees while overlooking the city skyline. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Private Bathroom The lobby bar has a marble top with a rough Booked a room with absolutely breathtaking views. rattan furniture where guests can relax under a glass roof. Refrigerator Our accessible bathroom with Roll-In Shower. Another seating There's ample space for your event guests to gather and get to know one another before the festivities begin! Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. We are absolutely thrilled that we managed to meet your expectations. Getting a less than stellar room did not surprise us after the very bad experience we had at the front desk with the staff member who assigned the room. Free of charge breakfast, good service. 9.6 If this is not yet resolved, please reach out to me directly so that I can make sure this is corrected. We have the cheapest parking options in the city: $22 for self-parking & $29 for valet parking. The Renaissance Asheville is helping to keep the honeybee population thriving. Also, all night long, our room made lots of original noises, like water pipes singing and moaning randomly and loudly. This double room features air conditioning and seating area. How far is the city centre located from the hotel? 45 minutes and was then given a high floor room with a view of a parking lot, buildings and the only "mountain" view was if I strained all the way to the right and up against the glass to see it. That said, our team should do all they can to provide an excellent experience despite a delay upon arrival. Bryce was a major contributor in making my vacation an amazing family memory. Centrally positioned in a good area. Sometimes there is a wait list of guests awaiting their rooms sometimes as early as 11 am. Ridge upon ridge of forest straddles the border between North Carolina and Tennessee in Great Smoky Mountains National Park. We look forward to welcoming you to the Renaissance Asheville Downtown Hotel. Impeccable service; amenities are excellent. and a modern lobby bar. Please accept my most humble apologies for the delay upon arrival. I sincerely apologize for your delay upon arrival. The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. Beginning in March each year, visitors can see live craft demonstrations daily in the Folk Art Center lobby. MIx and mingle in a dedicated social space at Writer's Bistro. Enjoy Jr Olympic indoor pool/whirlpool, outdoor patio & mountain views. They have a small bar in the lobby. Plenty of supplies in the room : WiFi, terrace and sound-proofed windows. Please accept my sincere apologies for this. The modern building also offers ample room where couples can host large celebrations with up to 500 friends and family. 25,672 were here. You can have a buffet breakfast before going out to explore the area. The hotel's restaurant, the Writers Bistro, is similarly modern in style, with mirrors Four Points by Sheraton Asheville Downtown, Convenient downtown location near restaurants and shops, Indoor pool and hot tub with lounge chairs, Pet-friendly (for a fee, which includes a donation to the Asheville Humane Society), Bathrooms are tiny and some could use fresh grout. Best Neville Erasmus General Manager, We stayed three nights here. We were greeted with champagne. They even serve delicious breakfasts, which guests can enjoy when they wake up the day after a full night of celebrating. Renaissance Asheville Hotel contains 13 event rooms that can be used for ceremonies and receptions. n't work. I had tickets for the Biltmore Estate and we had driven for over 6 hours. The venue is set in the very heart of Asheville, 0.2 km from Black Mountain College Museum and Arts Center. After your fun-filled day of hiking, rafting or ziplining, a modern guest room awaits you. The pool was clean and the garden beautiful. Nice exercise room & large indoor pool with hot tub. A unique amenity to our Asheville hotel is an indoor junior Olympic pool and whirlpool, open year round. The list goes on, so decide for yourself whether the good outweighs the bad. This is the version of our website addressed to speakers of English in the United States. Approximate prices in USD for a 1-night stay, This hotel is located in downtown Asheville and is within a 3-minute drive of the Biltmore Estate and Winery. Lock in the lowest price from these sites, Great hospitality at this downtown hotel. Guests of the hotel can relax by the indoor pool. Loved its free wifi. Best Neville Erasmus General Manager, A Mixed Bag Experience But Great Location, We are Gold Bonvoy Elite members and our stay was a mixed bag. Not too far from the airport. The property does not have a lounge. Location 11 North Baltimore Avenue, 21842, Ocean City, USA Expand map All amenities Hotel facilities Elevator Parking Terrace Hotel safe Restaurant 24-hour reception Spa 24-hour room service Breakfast Wellness / Spa Sauna Room facilities Shower Television Air conditioning Telephone Cable TV WiFi Fan Free WiFi (rooms) Flatscreen TV Accessibility The staff are able to take group reservations, prior to the event to help ensure relaxing experiences from start to finish. If you need to know where to go around town, our front desk Navigators will help you discover the best activities. View Aerial Video of Our Hotel Plus Virtual Tours. It's committed to giving guests positive experiences with its excellent service and great value. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We have affordable parking options with $22 self-parking & $29 for valet parking. We have installers throughout greater Asheville ready to design and install a patio cover, screen solution, or sunroom in your neighborhood. Paparazzi Room 20 / 41 Paparazzi Room View Gallery. Taste the food in Korean House, you only need to walk 400 feet to reach it 2434 North Fry Road, Houston, United States, 1441 Quivira Road, San Diego, United States, 75A East Wacker Drive, Chicago, United States, 1300 Lamar Street, Houston, United States, 24 Ida B Wells Drive, Chicago, United States, 1615 West Loop South, Houston, United States. Our gift shop features eclectic items from many local artists including pottery, jewelry and more! The different areas are also accompanied by large windows with sweeping views of the surrounding mountains and forest. 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