Your virtual home. Not the cleanest job done with removing glass (tools used - knife and pliers). Although yours is probably a much greater magnitude since it's the actual headset TheSambassador 4 yr. ago Only other thing to try, if you can, should be testing on another computer. these files are stored on your computer in the path. Blue lights come on during restart until about 30-45 later and they turn red again, I'm not sure what else I can do. I had this issue and I unplugged and replugged the breakaway section of the cable and that fixed it for me. Try the following methods to troubleshoot the issue: Turn the base station off and on again. Not the connection to the PC or the headset but the breakaway bit just before it connects to the PC. I just got the same issue, Vive Pro + 3 Valve Index 2.0 Curved Base Stations + Valve Index Controllers. If you purchased the station through Valve/Steam as part of their Valve Index kit kit - you will need to contact Valve's support. Sign in to your Steam account to review purchases, account status, and get personalized help. This is not the first time for me to have this kind of issue, Vavle has great customer support that send me a replacement the first time I have a faulty base station. One day you start your VR system and you notice that tracking got worse in some areas of the playspace. Helpful Report abuse If you need even more space, add a fourth base station to expand your play area up to 10x10 meters. I also am having this problem. Visit iFixit for parts and repair guides . Ilja is an expert in XR field, working in the industry for several years. The new single-rotor design provides a wider FOV and increased range. Ticket: HT-2C5J-JQ54-6GJ8Thanks For WatchingDonate: https://goo.gl/lnVJV2Cc bn nh nhn Like v Subscribe ng h team :3-----Facebook : http:. I received mine 6/27 and was able to use it off and on until 6/28 in the evening (used it about 3 hours total). I have tried it on 3 different computers with exactly the same results, it definitely does not seem to be a software or driver issue. If you'd like to attach a file or screenshot to your help request, please use the Steam Client or update your web browser. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The easiest way to get there is to right click on SteamVR in Steam, select Properties, click on the Local Files tab and Browse Local Files Once there the firmware files live in: tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0, lighthouse_tx_htc_2_0-calibration-rescue-244.bin. Also, someone elsewhere posted about a way of resetting the HMD to the original firmware. Privacy Policy. Even on new year's day they responded very quickly, and best of all, sent me a replacement base station even before I sent the broken one back! Two days after I got my replacement back the second one went out, started flashing red. Yes, have done this about 50 times but doesnt fix it :(. The files in the steamVR folder are only for 1.0, they don't work on the new type of lighthouses. You peek at a base station and see a blinking red light. I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. First identify the issue. My Index literally never works after a boot up. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. Step 1: In SteamVR, right-click on the headset icon and select Reboot Vive Headset. One of my Index basestations 2.0 is blinking red constantly for a week now. Step 1. By Any guidance or help will be much appreciated. So now I have a $1600 paper weight after only two months. Valve Index Base Station Power Supply (North America) Replace damaged or malfunctioning AC Power Adapter for a Valve Index Base Station for the North American market. I am disappointed with the quality of the station. 4 screws (note the part pointed with the arrow is on the upper side, you will need that for assembly). Blinking Red: Low battery - charge your controllers by plugging them into an outlet with the included micro-USB cord and power adapter. Totally reinstalled Steam and SteamVR again just now but getting the same issue. However, it is not possible to assemble it optically correctly. Is there any guide for fixing it or tear it down? Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Orange: Charging Resetting The Controller There could be instances where your Motion Controller stops pairing with SteamVR or is unable to turn off. OH NO! Restarting the headset and the computer did not change anything. This fix also applies only to HTC base stations, it will not work with older VDK1/Robin or the red laser Batman units. Power cycle the link box Step 1: Shut down SteamVR. Valve made base station (current as of August 2021). Really sucks. Need to reach the Vive support team? Hola gente, me paso lo mismo despues de 4 aos, lo que hice fue cambiar los canales, rotarlos el 1 al 2 y del 2 al 1. y listo, hola, si rote los canales, probe con dar vuelta los canales y desaparecio el error. C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0. Unplug the power again. Yesterday I contacted Steam Support about a similar issue (hardware failure, red LED blinking). All trademarks are property of their respective owners in the US and other countries. There is no simple way of replacing laser, But if you have a donor base station with a working laser, you dont need to take it out, just take the whole case from the donor and start assembly, The part with a laser separated from the motor and mirror system. Now with two base stations you can enjoy a 400% larger play space, compared to the previous generation. The author of this thread has indicated that this post answers the original topic. If the fix-up firmware makes it flash red instead of green or it doesn't track properly after the procedure then you should contact me and we can try some other steps to get the base working again. This is a massive bummer for the long holiday weekend. Press question mark to learn the rest of the keyboard shortcuts. If you have any corrections, questions, or inquiries about the process, send me an email and I will try to answer within my knowledge. I have seen three different revisions of 2.0 BSs - the prototype version that was never released for purchase, the Vive version that came out at the same time as Vive Pro was released, and current one - Valve version. Thanks, just did both of these but unfortunately getting the same results. Try uninstalling/reinstalling your GPU drivers. Again steam support is quick with their response. 2.Pitool setting: In most regions, support is "livechat" via www.vive.com/support -> contact us -> contact us. Is it your first hmd and what gpu do u have? Have to say had the same experience, purchased on Jan 8th 2020, one base station failed on Jan 27th, support ticket was updated and new one shipped today before I've even printed RMAs and shipped the old one back. Now I have two base stations that not working and blinking red, as a technician I'm interested in fixing it myself. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. You can find the files under your SteamVR install directory. I've had my Index a week today. This is unlikely in your case as the station is not blinking red or reporting an issue Both basestations are set to channel 1 and are interfering with each other. But now that I have tried the room setup (Steam VR) I have effectively made it to where I cant play because I can not set up a full room anymore with just one base station. Slow red blinking light means the laser in the base station has failed. SteamVR is the only known way. Hopefully support answers my ticket soon. here is the support page for the Base Stations, This topic is solved, seems to be hardwarfailure and it'll be replaced tomorrow. After this you can connect power and give it a go, if the light is green on top of the motor, you are good to go. Valve Index Base Station Note: You should be opted into the most recent SteamVR [beta] branch before upgrading firmware to ensure you are installing the most up-to-date image. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. What should i do now?? I just don't know how to feel or what to do. Of course you will have to ship your broken station first, they will evaluate and then send you a replacement, which might take days if not weeks. . I gotta shut down steam, unplug and replug it, open steam and then its detected once again but this seems like a bigger problem. All rights reserved. One of my base stations is not working and won't track. If the base stations have trouble wirelessly syncing with each other, there might be an obstruction in your play area. If your issue may require replacement parts or a replacement of your product please provide your shipping address below. Finally 4 last screws are holding the motor close to the laser, they need to go too. I put in my support ticket on 6/28 and although they have responded with troubleshooting, I am still waiting on an RMA. Slow red blinking light means the laser in the base station has failed. Genuine Valve Index Part Lifetime Guarantee $29.99 View Valve Index Headset Face Gasket Replace a worn or damaged face cushion gasket for a Valve Index Headset. Same here, just got the Index kit and already one of the base station is blinking red. Not what I expected from a 1000+ euro VR kit.. Just remove the bottom rubber layer (it is sticked by a double sided tape) and you will see the screws for opening it up. While Valve manufacturers the station, if you got it from us via a Vive Pro kit, we handle the warranty/repair. I tried and it won't show on steam vr so I guess it's faulty . If you have a prototype or Vive revision of the base station, opening up is easy. Tried both displayport slots on back of GPU. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. After restarting, this exact sequence happens every time. VIVE 2.0 / Index: - You could set 16 different channels for VIVE 2.0 or Index base station. The HTC stations operate on different channels, much like a radio. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. , so i guess it 's faulty abuse if you purchased the.. Of August 2021 ) or is unable to Turn off have responded with troubleshooting, i am with! An outlet with the included micro-USB cord and power adapter hardware failure, red LED blinking ) system you! Increased range sweep 100 times a second to track photonic sensors on the headset and the did... 16 different channels for Vive 2.0 / Index: - you could 16. Still waiting on an RMA proper functionality of our platform within the station through Valve/Steam as part of Valve! Trouble wirelessly syncing with each other, there might be an obstruction in your area. 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