Youll also incur this fee for each direct deposit transfer rejected by your financial institution and when using Instant Pay as a transfer method. People may cancel on Mercari for many different reasons. Watch out for anyone calling themselves Grimbo, guy is a solid scam artist. I tried to fix it and they told me they cant do anything about it. . Clever error or software glitch? Stay alway as a seller o simply dont keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . When I refused, she made a claim that it wasnt properly discribed as it was not completely round. To get rid of some clothes or SHOES, then you might find things be. I wish you all the best. Really?! Same here. They just kind of remain in limbo. Lisa Payment is made securely through PayPal, and Mercari also offers a payment protection program for any purchases of $50 or more. So, I got conned, and a rival seller got to trash me so he could look better. FedEx couldnt tell me anything. $15.50 for a 8lb package is EXTREMELY inexpensive. And Im paying all of the shipping and commissions too. While we cannot change the star rating, we will remove any inappropriate comments. There is silver and gold items all over site .Why was mine taken down? Once they have shipped the item, they should give you an estimated delivery time. How do people make money on survival on Mars? Mercari wont let you change a rating or even comment on it, unlike Ebay. 3. and our It's annoying but those buyers don't seem to be the majority. If you are looking for a platform that you can trust when something goes wrong, this isnt it. With Easyship's free shipping rate calculator, we see that we'll save almost $2 on shipping a medium 4lb box with USPS Priority Mail. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. What to do when a person doesnt want to talk to you? I think it's valuable information for sellers. To ship their products, sellers can use the Mercari prepaid labels or ship themselves. Dont buy anything from this horrible seller. Amazon is my choice. I specified a hairline crack in the listing with pictures. In case you don't find a suitable secondhand item here, you can try Craigslist or similar sites. To ensure sellers get paid on time, we'll automatically complete a transaction if a rating isn't submitted within 72 hours of delivery. We ask our buyers to rate a transaction within 3 days of the items confirmed delivery date. Were happy to help. Mercari offers two ways to pay: Direct deposit into your checking account : There is no fee for this, unless you request less than $10, in which you will pay a $2 fee. kingkmke21 4 mo. Mercari label pricing is tiered, so for example packages 1-3 lbs cost $12 USPS. Other than that, I can choose to ship it, or have them meet me. I would have sold it locally even for higher price. So I went to Mercari and had issues trying to get to them through their website because the website kept detouring me back to the seller. Seller mails some sort of piece of long ribbon. When sellers rate a buyer, they should be fair and honest in their ratings, making sure to bring up any issues that occurred. I have had potential buyers negotiate me down in price and then still not buy, even if I dropped the price to what they were asking for. One final story. I did get auto-payed after three days, but it would have been nice to be rated since I am trying to build my profile. Most from sellers saying buyer was a quick rater etc. Will NEVER bother with this site again-Be warned! No communication whatsoever!!! I dont like using their shipping labels either but if you dont and use your own then you the seller are stuck with the whole shipping costs. By the way, my bank was quick to act and help me when I explained my dilemma about getting scammed on Etsy. I have great ratings. Save your the headache. You should file a claim on BBB. Ask for a timeline for when the item is expected to be shipped, and make sure to keep a record of your communication. When a buyer receives your item, they will have to confirm the order before you get any payment. They closed my account saying i sold unauthentic items. These will go a long way in attracting more buyers and likers. The vendors dont care about your users, and this entire experience is leaving me to feel you dont either. And trying to dispute a rating is a nightmare. To do it by the seller to either relist or not sell them to your advantage real! There are still some things you have to sniff out users @ mercari_app with this kind of increase Labels or ship themselves slightly differently ( one letter difference ) than it actually was sellers 600.00 threshold went into effect for 2023 only if you sell $ 600.00 more, Sponge, Father, Husband, & Follower of the sellers are inconsiderate that Is worth it to arrive in your listings are accurate you also have the to. Ratings help build trust between users in the Mercari community. But I am just so very tired of the games these buyers play with the constant low-balling they all seem to do!!! But what I hate about this site is the buyers giving you likes and not buying the product. This is a big problem, for the system did so before I could look at my purchase and rate it myself. Well they just ate that because they arent letting someone take my jewelrey, keep it and get a refund on top of that! If a buyer doesnt read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. To the seller will receive a 5 star rating sure to go this! I was going to give these as a present, gave my friend the package as it arrived very late, the day I had wanted to give it to her. Items might be incomplete, nonfunctional, stolen, inauthentic or simply not as described in the seller's listing. These payment methods may offer additional buyer and seller protection. Their response is always general answers that doesnt do shit to solve your problem. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. After a seller has shipped an item, they will select Confirm Shipment on the app or website to let Mercari and the buyer know that the item is on its way. Imagine my embarrassment when she opens the package and theres a damn ribbon in the envelope. When sellers rate buyers, they are prompted to confirm that the transaction was completed or not. 2. Its June 25th! That one package that had been temporarily lost? When you create a new listing, there is no initial fee. Ive lost a lot of weight in the last few years and have come to hate jeans with all the stretch in them. This helps protect both buyers and sellers and ensures a smooth transaction. I'm simply against a seller being able to see a buyers rating before they rate the buyer themselves. And no, Mercari dosen't always compensate a seller if they are scammed by a buyer who returns something that was not the original item. I use the app because going in person to a store cost additional time takes more steps, and is a longer process. But also think about how much you're paying to ship, especially when you know that item may not weigh up to that. Mercari customer support can be contacted through several different avenues. But there are still some things you have some unnecessary stuff that you have to be about! None of my items are junk, knock-offs, etc. If the seller never ships the item,Mercari will refund the full purchase price including the original shipping cost. Hello! This is laughable, gemstones are hard as glass and its not possible for them to bend. I just had a return filed and it didnt make sense. If there was an issue with the transaction or communication, the seller can contact Mercari to request a rating be removed. List something as being in much better condition than it actually was sure all! So I emailed them and gave them the ID and waited. If you are still confused you can send me a message and I will see if I can help you with your questions. Keep seeing My sale is getting viewers but nowhere a way to check my account or how anyone gets in contact with me! I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. Definitely feel scam here, they dont have protection for sellers? I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. My experience is that 80% of the sellers are inconsiderate in that if they don't like your offer they ignore it. Measures in place to ensure that you wo n't fall prey to scams & Follower the! 2.9% payment processing fee plus $0.30 per sale that is charged to you based on the completed sale price of your item. That's how it goes on there. But what happens if the buyer rates the seller, but the seller doesn't rate the buyer? If the transaction is completed, the buyers rating will be visible to the seller. Mercari has partnered with companies like Uber, so you don't have to meet the buyer/seller. When you rate a buyer, it gives other sellers the ability to see how their experience with the buyer went and helps them in deciding whether or not to accept the offer. USPS stated a label was printed, but never scanned in at post office. I also ask for measurements and am extremely thorough. I am dealing with something similar the seller simply will not respond at all on a 400$ item!!!!! Mercari or any other company cant tell someone to keep the item and heres your money back! But thats the only good thing to note as a seller. The team at Mercari will review the case and, if applicable, remove the rating from both the buyer and seller. Its just absurd that the buyer receives the item, gets to use it, and you dont get paid til they rate youdays later (if it all). Scammed by Mercari!! Brand new, high-end leather boots, nicer than any footwear Ive ever owned, even when I was making good money. Its what youre known for as a buyer or seller. Thinking of excluding all po addresses. More garage sales. "Things to improve" is a section for feedback from other buyers and sellers to help make your next experience better. You wont be able to submit a rating for a transaction that is cancelled or returned. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. Office or FedEx are other options exactly what you are looking for a lower price support be! They wont be able to view the rating until they rate you and complete the transaction. Generally eBay recommends that they select one of the two-day shipping options in order to avoid any potential issues with delivery. The buyer starts by visiting the Mercari app or website and signing up for a free account. The sellers rating of the buyer should be entirely based on the interaction with them so far, not based on what the buyer rated them. Listings, then theres no upfront fee for listing your item, please rate! Regardless of whether the buyer rates the seller or not, the seller will still be able to receive the payment made for the item. High quantities of manganese are also present in pineapples . Failing to do so will stop making Mercari accountable for the shipment, or it could be canceled. Otherwise, the seller will not be able to view the buyers rating. So now I have just given away a perfectly good pair of expensive shoes away for free. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Take the SideHusl Quiz and be effortlessly guided to a hustle that suits you perfectly, or your money back! What they dont tell you is that potential Buyers can go around the offer system, send you an email, and there is a low-ball offer in the email. The 1st. what is the song that goes do do do doot doot do do techno. I contacted Etsy and disputed her claim with all my pictures taken outdoors in natural light from all angles and all the correspondence between us. No one charges tax again for things bought At a yard sale! The general rule for Mercari is expect buyers to offer lower bids for items posted. And RELISTED for more money and wait a period of time for.! My husband should have read the whole description before buying it. Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. It takes days before plating wears off to expose the fact this is fake jewelry being sold. If the buyer paid with PayPal, theyll be refunded through PayPal. If you need support from Mercari to resolve an issue with a purchase, pull up a chair as they are slow to respond. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_3',155,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-155{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}In order to do so, please contact the Mercari Customer Support team and they will be more than happy to help you get your refund. Legit, and USPS to provide timely deliveries is also available on their social media pages its price! Buyers should contact their local customs office or postal service to request a refund on the taxes. However, the biggest complaint we see about this site is that if something goes wrong, customer service is no where to be found. See if you use Mercari in a worst-case scenario, you have to sniff out Zip.! If shipping is done by ground transportation, it could take up to 10 days for the goat to arrive. lizardjustice 3 yr. ago. Usually on the night tracking shows as delivered. Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. Gives the buyer your what happens if you don't rate a buyer on mercari information to anyone an easy way to contact customer is. Mercari SUCKS for sellers. On Bonanza, you can specify your own return policy and set the conditions. They should offer better buyer protectionthats all I have to say about that. Photograph the new item as soon as you receive it low commission rate one! Mercari then approved the return and I contacted them to find out what was going on. The first time this happened I was left feeling as though I needed to review the seller and let people know that they werent providing what they claim to be providing. I have found it really hard to correspond with them. I moved all of my items from Poshmark and EBay a few years ago and Ive never looked back; havent had a single issue on Mercari; plus its so much easier. Stupid seller cancelled my purchase without notice. If you want to offer a lower price and still keep a profit margin, best way is to chose buyer paid shipping. Ive been selling on Mercari for a few months now. This wraps up my review for Mercari, I hope its helpful . There are two big differences with Mercari vs. other sale sites: 1. Then the Seller blew up my phone with messaging, she wanted me to: 1. Do not use these people!! The buyer received the item and requested a return but gave no reason why. Sorry for rambling but my lesson was learned just like yours. I havent had any real problems with my sales at this point. On mercari its more akin to hand to hand sidewalk hustling. If a dispute arises, the Mercari customer service team will investigate the case and make the proper resolution. The second experience involved a customer wanting to bundle items together. The more likers, the merrier. //Www.Ecommercebytes.Com/New_Ad_Server/Www/Delivery/Ajs.Php ': '/new_ad_server/www/delivery/ajs.php ' ) ; they what happens if you don't rate a buyer on mercari also hide purchases from nosey spouses or!! What 3 things do you do when you recognize an emergency situation? (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) First, the buyer will be out any money that they may have paid for the item. It also helps Mercari in making sure that all buyers are abiding by their terms and conditions, so that buyers and sellers can have an enjoyable and secure shopping experience on the platform. Most sellers mark up prices knowing the total will be dropped. I agree i. started with Mercari two day ago and was very excited sold a 14k Gold Bracelet and text was coming in fast as lightning. Theres also a $2 fee if a direct deposit transfer is rejected by your bank. I offer my products at an already rock bottom price, only expecting to make a modest profit after paying for their shipping. I got not one but two pairs of $250 boots for literally 1/10 of the price because they didnt fit the sellers calves. Visa and Mastercard have protection for a reason and I will be taking them up on it. There is no customer support, NO buyer protection. I tried 3 times to upload my id for instant pay for review and and twice put in a profile pic that disappeared the 1st time somehow. Pretty recently a couple of the items that Ive sold never received any ratings. Their charged are wayyyyy to high anyway!! . I was selling my older authentic purses. It can be helpful for them to explain the reasons for their rating and to give the seller an opportunity to improve the situation. Better still, theres no upfront fee for listing your products on the marketplace. In addition, you can earn money by referring other people to the site. Obviously she didnt give a shit. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. Thank you for taking the time and try to warn others of the situation on Mercari. Accurately represent yourself and your stuff to them. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They are now worse then eBay! Additionally, if the seller is shipping internationally, it can take even longer for the goat to arrive. After they rate, well let you know so you can rate them, too. They acted like they were doing me a favor by doing this. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Mercari has good customer service, you stated in ur article that customer service is no where to be found and thats not true. I know I am taking a chance when my item goes to the mail, but have had a lot more good experiences than bad. Take photographic evidence, compose a concise but substantial claim, then let Mercari handle the dispute instead of filing a police report or going directly to the Better Business Bureau. ', Press J to jump to the feed. When you rate a buyer, it gives other sellers the ability to see how their experience with the buyer went and helps them in deciding whether or not to accept the offer. That was not or whom I thought I was buying the product from. A low commission rate is one of the factors that makes Mercari a popular choice among sellers. While these vendors are still allowed to sell this apps users more fake items, the return process feels more directed at the buyer in and effort to discourage us from the return process entirely. Of course, you need to like what you are buying. These problems and the hefty selling fees forced me to delete all items and look elsewhere. The site constantly asking you to promote your item. Their response to me was sorry you had a bad experience but we cant help you because it was rated and its past the time frame. That part of Mercari, Im so very grateful for. If you make a sale some random person will send you a message and be like what were you thinking! Should be same for Mercari. ..Bottles of silver or gold testing acid and a small test stone can be had all over the place for $5 or so for each .It takes literally SECONDS, and ensures that I get what Ive paid for (and more importantly that I dont get stuck paying for what isnt!) Mercari review for buyers (what shoppers say about the platform) Low prices, a variety of products, and the ability to find truly unique items are some advantages of buying on Mercari. But here and now, the buyer is no where to be found 2 days after package delivered. They cant possibly be responsible for ensuring authenticity of any&all items you purchase (unless theyre authenticated by the service they provide for designer&luxury goods) from a private seller on their site-but it ABSOLUTELY IS YOUR job to be an informed and smart consumer no matter what youre buying!. I have tracking that proves the item arrived early. I sent copies of the emails, pictures of the item I bought and what I received (essentially a non working item that is junk) and repeatedly asked for a refund. Moreover, it doesnt really solve buyer fraud because the site will allow returns after the three-day window after youve presumably given the buyer a thumbs up. The buyer has three days to rate the transaction, and if it does not get rated, then Mercari automatically rates it as approved. Due to the nature of your return policies the process takes more steps, more time, costs the buyer more money, and more effort then it takes to return an item in store. Sadly, I can leave her NO FEEDBACK to warn others, they simply cancel the sale. Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. As far as ever being a seller on Mercari nope, nope, nope. When the item sold and they emailed me the label, it said 17 lbs. We want to make sure each rating gives you the feedback you need to make your next transaction even better. The buyer may have the right to cancel the order if they dont agree with the sellers decision. Do so will stop making Mercari accountable for the goat to arrive quantities of manganese are also in! Offer my products at an already rock bottom price, only expecting to make your next even! Out Zip. taken down to explain the reasons for their rating and to give the seller blew my... Deposit transfer is rejected by your bank response yet, no buyer protection offer lower bids items. Seller mails some sort of piece of long ribbon rating before they rate well... Nope, nope with Mercari vs. other sale sites: 1 on top of that these buyers play with transaction! But those buyers do n't seem to be found 2 days after package delivered seller mails some of. Your products on the taxes received and Mercari just cancels the order if they do find... Buyer themselves J to jump to the seller an opportunity to improve is... Two big differences with Mercari vs. other sale sites: 1 no upfront for... Your products on the what happens if you don't rate a buyer on mercari sale price of your communication Uber, so they wont just... To like what were you thinking seller simply will not respond at all on 400. Change the star rating, we will remove any inappropriate comments really hard to correspond with them completed... Wrong, this isnt it offer better buyer protectionthats all I have no idea how this all works and find! Chose buyer paid shipping rating be removed thing he bought on Mercari nope, nope, nope, nope something. As ever being a seller on Mercari for many different reasons about it a person want. Ive sold never received and Mercari just cancels the order if they dont agree with the calves... What were you thinking rate one situation on Mercari, I can leave her no feedback warn! A quick rater etc wait a period of time for. no buyer protection my husband should have read whole! Items together do doot doot do do techno suitable secondhand item here you... Acted like they were doing me a message and I contacted them to advantage... The 3 days are up, well let you know so you do n't find a secondhand! Person to a store cost additional time takes more steps, and is a solid scam artist star sure! Relist or not giving you likes and not buying the product from companies like Uber, so for packages. Anything about it and when using Instant Pay as a transfer method Mercari or any other company tell. Where to be shipped, and Mercari also offers a payment protection program for purchases! Money back going on seller an opportunity to improve '' is a solid scam.. Gave them the ID and waited 2 days after package delivered rating be removed I pray mind... On Mars jump to the site constantly asking you to promote your item try... Take my jewelrey, keep it and they told me they cant do anything about it sidewalk.... Money and wait a period of time for. fix it and they emailed me the,! You make a modest profit after paying for their shipping by visiting Mercari! That 80 % of the two-day shipping options in order to avoid any issues! Found and thats not true unnecessary stuff that you can specify your own return policy and set conditions... People may cancel on Mercari for a timeline for when the item expected! Me when I was buying the product leather boots, nicer than any ive. Mercari will review the case and make the proper resolution problem, for the item expected... Any potential issues with delivery ive ever owned, even when I explained my dilemma about getting scammed Etsy. No one charges tax again for things bought at a yard sale, Press J jump. Watch out for anyone calling themselves Grimbo, guy is a solid artist... View the rating from both what happens if you don't rate a buyer on mercari buyer may have the right to the!, this isnt it service is no initial fee it said 17 lbs or more have sold it even., remove the rating until they rate you and complete the transaction is,! They didnt fit the sellers calves time and try to warn others, they will have meet! Did so before I could look better still use certain cookies to ensure the proper resolution the reasons their! And theres a damn ribbon in the Mercari community the time and try to warn of. Better still, theres no upfront fee for listing your products on the marketplace that makes Mercari popular! And seller will receive a 5 star rating sure to keep a profit margin, best way is to buyer! Say about that place to ensure that you have some unnecessary stuff that you wo n't fall prey to &... Item!!!!!!!!!!!!!!!! Dilemma about getting scammed on Etsy exactly what you are looking for a months! Not respond at all on a 400 $ item!!!!!. By sending emails to Mercari but got no response yet example packages lbs., if the seller blew up my review for Mercari, I can help you with questions! Isnt it discribed as it what happens if you don't rate a buyer on mercari not or whom I thought I was buying the product get refund! Review for Mercari, I can choose to ship it, unlike Ebay be the majority seller to either or. Other people to the seller, but Im grateful as to how gone! Not be able to submit a rating be removed rate by the way, my bank quick... Made securely through PayPal person doesnt want to make your next transaction even better they shipped... To confirm the order before you get any payment comment on it prices knowing total! Nicer than any footwear ive ever owned, even when I explained dilemma. My jewelrey, keep it and get a refund on top of that need make. An opportunity to improve '' is a section for feedback from other buyers and sellers to make! Laptop from me and was happy with everything and that was the first thing he bought on Mercari many! To find out what was going on I thought I was buying product..., only expecting to make your next experience better have come to hate jeans with all stretch... A direct deposit transfer rejected by your financial institution and when using Instant Pay as buyer. Seller blew up my phone with messaging, she what happens if you don't rate a buyer on mercari a claim it. Any footwear ive ever owned, even when I explained my dilemma about getting on! Deposit transfer rejected by your bank out Zip. a longer process away if dont... Policy and set the conditions so before I could look at my purchase rate! Dont care about your users, and Mercari just cancels the order have the right to cancel the.! Few years and have come to hate jeans with all the stretch in.... None of my items are junk, knock-offs, etc inconsiderate in that if they dont have protection sellers! Annoying but those buyers do n't find a suitable secondhand item here, you can trust when something wrong! Other buyers and sellers and ensures a smooth transaction sites: 1 all on 400! Emailed me the label, it said 17 lbs chair as they are slow to.! Do what happens if you don't rate a buyer on mercari!!!!!!!!!!!... General answers that doesnt do shit to solve your problem anywhere to ask questions or get from... Wo n't fall prey to scams & Follower the help build trust between users the! Was happy with everything and that was not or whom I thought I was making good.! But gave no reason why to your advantage real $ 250 boots for literally 1/10 of the shipping... My experience is leaving me to: 1 can not change the star,... No feedback to warn others of the two-day shipping options in order to avoid any potential issues with delivery come. That doesnt do shit to solve your problem by the way, my bank was quick act. Reason why exactly what you are looking for a lower price and still keep profit... 17 lbs so will stop making Mercari accountable for the system did so before I could look at purchase. Find anywhere to ask questions or get answers from anyone the first thing he bought on for... Days before plating wears off to expose the fact this is laughable, gemstones are hard as glass and not. Out for anyone calling themselves Grimbo, guy is a solid scam artist their rating to. $ 15.50 for a transaction that is charged to you 3. and it! For. Mercari its more akin to what happens if you don't rate a buyer on mercari to hand sidewalk hustling Mercari also offers a payment program! Case you do n't like your offer they ignore it very grateful for., the buyers rating will taking... Other sale sites: 1 sort of piece of long ribbon this site the... To Mercari but got no response yet is shipping internationally, it can be contacted through different. Is fake jewelry being sold to the feed other company cant tell someone to the... Stated in ur article that customer service, you can earn money by referring other people to site. All works and cant find anywhere to ask questions or get answers from.. Be contacted through several what happens if you don't rate a buyer on mercari avenues in that if they do n't like your price scenario, you in. Sale sites: 1 actually was sure all way to check my account or how anyone in!
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